BKash deposits, withdrawals, live scores, account security, support — find answers to Kesino's most frequently asked questions, all in one place.
Get familiar with these topics before visiting the FAQ page — you'll find answers to most common questions right here.
Thousands of members bet on Kesino every day. The most frequently asked questions are answered on this page in plain English. If you can't find what you're looking for, use the search box above or chat with us directly via live chat.
With two-factor authentication (2FA) enabled, no one can access your account even if they know your password — because a one-time OTP sent to your mobile is also required at login. Setting it up is quick and easy.
Tips: With 2FA enabled, logging in from an unrecognized device is impossible without an OTP. If you need to change your mobile number, temporarily disable 2FA first — otherwise the OTP will be sent to your old number.
Profile information can be updated on Kesino, but changing your mobile number requires identity verification — as it is tied to your account's primary identity.
Changing name or email: Log in, go to Account Settings → Personal Information, make your edits, and save. Changes typically take effect immediately.
Change Mobile Number: This involves a few extra steps. An OTP will be sent to your old number and another to your new number — both must be confirmed for the change to go through. If your old number is no longer active, contact support and verify your identity with your NID.
Important: If 2FA was active on your old number before you changed your mobile number, you'll need to set up 2FA again on the new number. Don't forget to update your withdrawal number as well.
To view live scores and real-time stats on Kesino, log in and head directly to the "Sports Events" page. You'll see a red "LIVE" badge next to all ongoing matches.
Clicking on any live match gives you a detailed scorecard, ball-by-ball updates (for cricket), current over rate, and team statistics. For football, you'll also see minute-by-minute updates, corners, cards, and goal information.
During in-play betting, odds update automatically as the score changes. To place live bets, you must be logged in with a sufficient account balance.
Tips: Before placing a bet, check the pre-match stats on the analysis page — it makes decision-making easier and helps you bet more effectively when combined with live scores.
Kesino does not charge any withdrawal fees on its end — the full amount you request will be sent directly to your bKash or Nagad. However, your mobile banking provider may apply their own transaction fees, which are outside Kesino's control.
Withdrawal Limits — Details:
Keep in mind: To withdraw bonus balance, you must first meet the associated wagering requirements. Until those are fulfilled, only your real (main) balance is available for withdrawal.
Kesino supports all major mobile banking methods in Bangladesh. It's not just bKash — Nagad, Rocket, and bank transfer are available too.
How to deposit: Log in → Cashier → Deposit → Choose your preferred method → Enter amount → Confirm. For mobile banking deposits, you'll also receive a confirmation message in your bKash or Nagad app.
Security Tips: Always send payments to Kesino's official payment number — do not send to any number other than the one shown on the page. If you encounter any issue, provide the transaction ID in live chat.
At Kesino, your full betting and transaction history is available to view at any time. To access it:
Records are typically retained for 12 months — you can view data from any date within that period. If you need older records, email support and we'll send you the details.
Useful for: Analyze your betting patterns — which sport you win on most, and which bet types tend to result in losses. This data can help you sharpen your betting strategy.
No — Kesino's support team operates entirely in Bangla. Our team is specifically trained with Bangladesh members in mind, so language will never be a barrier.
Contact Methods:
For urgent issues — such as a locked account, stuck withdrawal, or suspicious transaction — always use live chat for the fastest resolution.
Before contacting support: Keep your transaction ID, screenshot, and a description of the issue handy — this helps us resolve things much faster. Kesino support will never ask for your password or OTP.
Kesino is a complete platform built for Bangladesh's betting community. New members join every day, and naturally they come with plenty of questions — from opening an account to withdrawing via bKash. This FAQ page brings all those answers together in one place.
Payment questions are among the most common at Kesino — how much you can deposit via bKash, how long withdrawals take, and whether any fees apply. While bKash is the most popular payment method among Bangladesh members, Nagad and Rocket are equally supported. You can start with a minimum deposit of ৳200, and after a win, withdrawals typically complete within 8–10 minutes.
Security is Kesino's top priority. Keeping two-factor authentication (2FA) enabled protects your account even if your password is compromised. Every login is secured with SSL encryption, and you'll receive an instant alert if a login attempt is made from an unrecognized device. Never share your password with anyone — Kesino staff will never ask for it.
Live scores and real-time betting are among Kesino's biggest draws. Odds shift as the match progresses, new markets open up, and you can make decisions at exactly the right moment. The Sports Events page keeps you updated on all live matches, while the analysis page provides pre-match statistics. Together, they make for a much more informed betting experience.
Kesino gives you full access to your betting and transaction history at all times. Reviewing your past bets helps you understand where your win rate is stronger and where more caution is needed. Up to 12 months of history is available directly from your account.
Kesino's support is built entirely around Bangladesh members, with full service in Bangla. Live chat typically responds within 5 minutes — any time of day or night. For complex issues, send a detailed email and expect a resolution within 2–6 hours.
If you can't find your answer in the FAQ above, try searching with a keyword in the search box. If that still doesn't help, reach out directly via live chat — we're ready to answer any question you have.
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If you have more questions, reach out via live chat. We're always ready to help in Bangla.