Your personal information is treated with the utmost care at Kesino. This page explains clearly what data is collected, how it is used, and what rights you have.
A summary of how kesino handles your personal information:
By using Kesino's services, you agree to this Privacy Policy. This policy may be updated at any time â if changes are made, you will be notified via your registered mobile number and through a notification upon login. The English version of this policy is authoritative. If you have any questions, please contact us: support@kesino.best
Kesino collects two types of information from you â what you provide directly and what is collected automatically. Information you provide directly includes your name, mobile number, and date of birth at registration. For KYC verification, you will be asked to submit your National ID number and photo.
Information collected automatically includes your device's IP address, browser type, operating system, usage duration, and page visit patterns. This data is gathered through cookies and server logs â solely to ensure platform security and improve the user experience.
| Type of Information | When It Is Collected | Purpose of Use | Mandatory |
|---|---|---|---|
| Name & Mobile Number | At Registration | Account Management | Yes |
| Date of Birth | At Registration | Age Verification (18+) | Yes |
| NID Number & Photo | During the KYC Process | Identity Verification | Conditional |
| IP Address | On Every Login | Security Monitoring | Yes |
| Transaction History | On Every Bet/Payment | Financial Records | Yes |
| Device Information | Automatic | Service Optimisation | Optional |
Kesino uses your information for specific, transparent purposes only. Your data is never used for any unauthorised activity. The main use cases are: account management and identity verification, payment processing, security and fraud prevention, responsible gaming monitoring, and improving customer service.
If you consent to receive marketing messages, Kesino may send you information about new promotions and bonuses via SMS. You can withdraw this consent at any time â either through your account settings or by contacting support.
Kesino never sells your information to advertisers, data brokers, or any third parties. Your data is used solely for operating our services.
Kesino uses industry-leading technology to protect your data. Every web connection is secured with SSL/TLS encryption. Data stored in our databases is also kept in encrypted form. Passwords are never stored in plain text â only hashed versions are retained.
Access to internal systems is controlled through role-based permissions â meaning each staff member can only view the information relevant to their specific role. Regular security audits and penetration testing are conducted. An automated alert system activates whenever a suspicious login is detected.
The Kesino website uses cookies. Cookies are small text files stored in your browser. They keep your login session active, remember your preferences, and help monitor platform performance.
There are three types of cookies â essential, functional, and analytics. Essential cookies cannot be disabled as the site cannot function properly without them. The remaining two types can be managed through your browser settings.
Kesino does not retain your data indefinitely. Each category of data has a defined retention period. Account information and transaction history are kept while your account is active. After account closure, financial records are retained for up to 5 years to meet legal requirements.
Once marketing consent is withdrawn, the related information is deleted within 30 days. KYC documents may be retained for a specified period after account closure to meet legal obligations. Once all retention periods have elapsed, data is deleted securely and permanently.
To request deletion of your data, email support@kesino.best. Subject to any legal obligations, we will complete the process within 30 days.
Every registered Kesino user has specific rights over their own data. Exercising these rights requires no complicated process â simply contact our support team.
Kesino strictly does not provide services to anyone under the age of 18. Age is verified at registration and no information from minors is knowingly collected. If an account is found to belong to someone under 18, the account will be closed immediately and any collected information will be deleted.
If you believe your child has accidentally registered on Kesino, please contact support@kesino.best immediately. We will promptly close the account and delete all associated data.
Kesino may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, an SMS will be sent to your registered mobile number and a notification will appear the next time you log in.
Minor updates â such as clarifications in wording â may be made without a separate notification. It's a good habit to check this page regularly. The latest version will always be available here.
You will be notified at least 7 days before any major changes take effect. Continued use of the service after changes have been made will be considered acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please get in touch. Kesino's data protection team can be reached at support@kesino.best. Live chat support is available 24/7.
For formal data protection complaints, please send a written email with the subject line "Data Privacy Complaint". We are committed to responding in writing within 30 days.
If you have any concerns about your data, please don't hesitate to reach out.
Your data is completely secure at Kesino.
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