Please read these terms and conditions before creating an account or using any services at Kesino. We've written everything in plain, straightforward language — no hidden loopholes.
Here are the key points to know before diving into the details:
By creating an account or using Kesino's services, you confirm that you have read and agreed to these full Terms & Conditions. If anything is unclear, contact support before placing a bet. These terms may be updated at any time — registered users will be notified via email or mobile if any changes are made.
Kesino is an online betting and gaming platform operated for users in Bangladesh. These Terms & Conditions govern the legal relationship between Kesino and each registered member. By using the service, you confirm that you are at least 18 years of age and that participating in online betting is legally permitted in your jurisdiction.
Kesino reserves the right to amend any part of these terms at any time. Registered members will be notified at least 7 days before any changes take effect. Continued use of the service after changes have been made will be considered acceptance of the updated terms.
To open an account with Kesino, a valid Bangladeshi mobile number and accurate personal details are required. Creating multiple accounts is strictly prohibited — if duplicate accounts are detected, all accounts will be closed and all balances may be forfeited.
Keeping your account login credentials — your mobile number and password — confidential is entirely your responsibility. Kesino will not be held liable for any bets placed or transactions made by an unauthorized person accessing your account. If you notice any suspicious login activity, contact support immediately.
An active mobile number, your full name, date of birth, and a strong password. Your National ID number may be required for verification at the time of your first withdrawal.
Registering with false information, creating multiple accounts, using or buying/selling another person's account is strictly prohibited.
Deposits and withdrawals on Kesino are available via bKash, Nagad, and Rocket. Each payment method has its own minimum and maximum limits. Deposits are generally credited to your balance instantly.
Withdrawal requests are typically processed within 10 minutes. However, first-time withdrawals or large amounts may require KYC verification, which can take up to 24 hours. Your withdrawal method must match the method used for your deposit.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Fee |
|---|---|---|---|---|
| bKash | ৳200 | ৳300 | Instant | Free |
| Nagad | ৳200 | ৳300 | Instant | Free |
| Rocket | ৳300 | ৳300 | Instant | Free |
| Bank Transfer | ৳500 | ৳1,000 | 1–2 Hours | Subject to terms |
Kesino regularly offers a variety of bonuses and promotions — including a welcome bonus, cashback, referral rewards, and deposit bonuses. Each bonus has its own terms, which are clearly stated on the respective bonus description page.
Bonus balance cannot be withdrawn directly — you must first meet the specified wagering requirements. For example, a 10× wagering requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets. Wagering may only count on selected games or markets.
Multiple bonuses cannot be active at the same time. If you choose to withdraw from your real balance before completing a bonus, the bonus will be cancelled. Each promotion has a limited validity period — any unused bonus will be automatically cancelled once it expires.
Placing a bet on Kesino means you are predicting the outcome of a match or event and qualifying for a payout at specified odds. Once a bet slip is confirmed, it generally cannot be changed or cancelled — though cash out may be available in certain cases.
If a match is fully cancelled, the full stake is refunded. If a match is partially completed (e.g., a rain-shortened game), the result will be determined using the DLS method or Kesino's applicable rules. In parlay bets, if one match is cancelled, that leg is removed and the remaining legs continue to stand.
For single bets, the full stake is refunded. For parlays, the cancelled leg is removed and odds are recalculated accordingly. For in-play bets, if a match is abandoned mid-way, the result is determined based on the completed portion up to that point.
Kesino firmly believes that betting is entertainment — not a compulsion or a problem. That's why we actively provide responsible gaming tools and encourage every player to use them.
If you feel that betting is getting out of control, please reach out to support. Activating self-exclusion will block access to your account for a set period, during which no bonus or promotional messages will be sent to you.
You can set a cooling-off period of 24 hours, 7 days, or 30 days. During this time, placing bets will not be possible, but you can still withdraw your balance.
Self-exclusion can be set for a period ranging from 6 months to permanent. Once activated, it cannot be reversed.
Kesino is committed to protecting your personal information. Data collected during registration is used solely for account management, KYC verification, and responsible gaming monitoring. Your personal information is never shared with third parties — except where required by law.
Visit our Privacy Policy page for full details on what information is collected and how it is used — everything is clearly explained there.
If you have a complaint, please contact our support team via live chat or email in the first instance. We typically respond to all complaints within 48 hours. Complex cases may take up to 7 business days to resolve.
To file a complaint, send an email with your account ID, a description of the issue, and any relevant screenshots. If you are not satisfied with Kesino's decision, you have the option to pursue an independent arbitration process.
Live Chat: Available 24/7 · Email: support@kesino.best · Average response time: 5 minutes (chat), 24 hours (email)
All content on the Kesino platform — including logos, designs, text, and software — is the intellectual property of Kesino. Unauthorized use by any third party is strictly prohibited. You may use the Kesino platform for personal and recreational purposes only — not for commercial use.
If Kesino's services are temporarily disrupted due to technical issues, maintenance, or unforeseen circumstances, Kesino will not be liable for any losses incurred during that period. However, if any bets are affected by such a disruption, we will make every effort to provide a fair resolution.
If anything in these Terms & Conditions is unclear, please ask us before placing your bet.
Registration on Kesino is completely free.
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No hidden terms, no waiting — deposit via bKash, place your bet, and get paid within 10 minutes when you win.